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Terms and Conditions of Trading with Aerialsuperstore |
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Terms and Conditions
Aerial Superstore.co.uk - Consumer Terms and Conditions:
Please read these terms and conditions of sale carefully (Paying particular attention to section 7 Returns policy) before placing your order and retain a hard copy for future reference. It is also advisable to retain a hard copy of your sales order for future reference.
1. Format of the Contract
1.1 These terms of sale apply to all goods supplied by Satellite TV Systems Ltd
T/A Aerial Superstore.co.uk , whose registered office is at 4 Heath Square, Boltro Road, Haywards Heath, RH16 1BL, registered in England and Wales No. 4470820 (the 'Supplier').
1.2 No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). 0nce the Supplier does so, there is a binding legal contract between us.
1.3 By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your acceptance e-mail. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.
1.4 The contract is subject to your right of cancellation (see below).
1.5 The Supplier may change these terms of sale without notice to you in relation to future sales.
2. Description and price of the goods
2.1 The description and price of the goods you order will be as shown on the Supplier's website at the time you place your order.
2.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.3 Every effort is made to ensure that prices shown on the Supplier's website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or canceling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.4 In addition to the price, you may be required to pay a delivery charge for the goods.
2.5 Illustrations, measurements and descriptions are approximate for guidance only and are subject to alteration and modification without prior notification.
3. Payment
3.1 Payment for the goods and delivery charges can be made by any method shown on the Supplier's website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be of the essence.
3.2 There will be no delivery until cleared funds are received.
3.3 Payments shall be made by you without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.
4. Delivery
4.1 The goods you order will be delivered to the address you give when you place your order, except that some deliveries are not made outside the United Kingdom.
4.2 0rders placed before 2:00 pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
4.3 If delivery cannot be made to your address for reasons under the Supplier's control the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery.
4.4 If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier , the Supplier may:
4.4.1 store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
4.4.2 sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
4.5 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods, less any expenses incurred for failed delivery.
4.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
4.7 Time for delivery shall not be of the essence. The goods may be delivered by the Supplier in advance of the quoted delivery date.
4.8 Upon receipt of your order you will be asked to sign for the goods received in good condition. If you are unable to check the contents of the package at that moment in time please sign for the parcel as 'UNCHECKED'. Failure to do so may affect any warranty claims that you make thereafter.
4.9 When your order arrives you must check for damages and or shortages. Claims for damages and or shortages have to be made within 48 hours of receipt of your delivery. Claims for damages and or shortages made after 48 hours of your delivery arriving will be refused. Time and date of delivery is recorded with our carriers.
Keep all the packaging from your delivery in a secure dry environment in case you need to return any part of your order to us.
5 Risk / Title
5.1 The goods are at your risk from the time of delivery
5.2 0wnership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
5.2.1 the goods, and
5.2.2 all other sums which are or which become due to the Supplier from you on any account.
5.3 The Supplier shall be entitled to recover payment for the goods notwithstanding that ownership of any of the goods has not passed from the Supplier.
6. Your right of cancellation and Returns Policy
6.1 You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods (see below), providing the goods have not been fitted, assembled or modified in any way and providing they are returned with the original packaging and providing the goods are in a resalable condition. This does not apply to goods that have been manufactured specifically for you.
6.2 To exercise your right of cancellation, you must notify us in writing either by email or Fax. Telephone is not sufficient.
6.3 If you exercise your right of cancellation after the goods have been dispatched, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown below. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
6.4 0nce you have notified the Supplier that you are canceling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
6.5 If you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
6.6 If you are given authorisation to return goods to the supplier then you are to do so within 14 days.
7. Warranty
7.1 All goods supplied by the Supplier are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
7.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier's instructions, or any alteration or repair carried out without the Supplier's approval.
7.3 If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via the e-mail address or fax number shown below within 7 days. Initially you will be responsible for returning the goods to the Supplier at your own cost, your return will be inspected upon delivery to the supplier and providing the goods have been returned as required you may be issued with a refund for the carriage costs incurred. The goods must be returned to the address shown below. You must take reasonable care to ensure the goods are not damaged further in the meantime or in transit.
7.4 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via the e-mail address or fax number shown below, as soon as possible, but in any event within 7 days of the date you discovered or ought to have discovered the damage, defect or complaint. Initially you will be responsible for returning the goods to the Supplier at your own cost, your return will be inspected upon delivery to the supplier and providing the goods have been returned as required you may be issued with a refund for the carriage costs incurred. The goods must be returned to the address shown below. You must take reasonable care to ensure the goods are not damaged further in the meantime or in transit.
7.5 All goods returned under warranty will undergo full inspection and testing before replacements are issued or any repairs carried out. This may involve the product/s being returned to the manufacturer/s for testing at their test facilities. In either instance your case will be completed as quickly and efficiently as possible. Any goods returned for a warranty claim that are found to not be faulty or the subject of misuse (This includes incorrect installation) will be returned to the customer/s at their cost.
8. Installation / Fitting
You must ensure that any installation of aerial and satellite equipment is installed in a safe way. There must be no risk to you, anyone you appoint, or the general public while installing aerial and other equipment that requires access by ladders. The fitting of non portable electrical equipment (such as mains sockets) purchased from Aerial Superstore must be carried out by a qualified electrician.
From 1st January 2005 any installation / fitting of non portable electrical equipment may be subject to Part P of the current building regulations, for more information please contact your local building regulations office.
Failure to have non portable equipment installed / fitted by a qualified electrician will invalidate your warranty and may be in breach of the current building regulations.
Your electrician may require one of the following qualifications; BRE Certification Limited, British Standards Institute, ELECSA Limited, NICEIC Certification Services Ltd, N.A.P.I.T.
9. Limitation of Liability
9.1 The Supplier's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.
9.2 Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier's negligence or fraudulent misrepresentation.
9.3 If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
9.4 Under no circumstances will the Supplier be held responsible for but not limited to additional electrician or any other contractor fees that arise because of but not limited to late, damaged or incorrect delivery of goods. You should not book an Electrician or any other contractor on the basis of an ETA set by the supplier.
10. Data Protection
The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorized access to information supplied by you.
11. Applicable Law
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.
12. Copyright Notice
All content in what ever format found on Aerial Superstore.co.uk web site is copyright of its respective owner(s) and legal action may be taken if any person(s) or business is found using the content found on Aerial Superstore.co.uk web site without permission in advance.
In addition to the above copyright notice any person/persons or businesses wishing to use hyperlinks or links in any other format to link Aerial Superstore.co.uk must first obtain permission in writing and legal action may be taken if deemed necessary by Aerial Superstore.co.uk if permission was not obtained in advance or if permission was denied.
25th April 2008
Satellite TV Systems Ltd T/A Aerial Superstore.co.uk
Unit O.P.Q. (C) SM Tidy Industrial Estate
Ditchling Common
Hassocks
BN6 8SG
Tel: 01444 257363
Email: sales@aerialsuperstore.co.uk
Registered Office:
4 Heath Square
Boltro Road
Haywards Heath
West Sussex
RH16 1BL
Registered in England No: 4470820
VAT No: 508 9770 12
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SPECIAL OFFER |
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All Products Include VAT.
All our delivery prices are at cost.
FREE DELIVERY on all orders over £100 including vat!
Sales and Technical Help: 01444 257363 |
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